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Responding to Service Requests in Local Government

Responding to Service Requests in Local Government

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When well-meaning elected members take on the mantle of pursuing their community's service requests, their heart is in the right place.

Little do they often realise that the downstream lag they're creating by circumventing the system is preventing the very progress and improvements they want for their community.

In this digital PDF pack, you'll get the information, guidance and tools you need to: 

  • Explain why operational intervention by Councillors is such a problem
  • Manage incoming requests fairly, consistently and efficiently
  • Evaluate whether a request is an operational or strategic issue
  • Respond to community enquiries with friendly, helpful templates.


- A job description for Councillors (that's useful and directive)

- A flowchart for evaluating and responding to requests from the public

- Six helpful email templates for Councillors to use


Note: this is a digital product. You will receive a download link at checkout after payment. This is intended for use inside your Council only. 

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